Refund policy

Returns

Our policy lasts for 7 days. If 7 days have gone by since your purchase date, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to ECOKAPS LTD unless specifically requested by ECOKAPS LTD.

There are certain situations where only partial refunds are granted: (if applicable)

Decisions about partial refunds are totally at the discretion of ECOKAPS LTD. Only under extraordinary circumstances will any partial refunds be given once any paid services have been undertaken / started / received.

Refunds (if applicable)

Once your refund request is received and reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: orders@ecokaps.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at : orders@ecokaps.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: ECOKAPS LTD, Ground Floor, 52 Stuart Street, Dunedin 9016.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty Spray Nozzle or Pump

If your pump or spray nozzle breaks or does not work within the first three months of use, please contact us at orders@ecokaps.com to request a replacement. We may request further details about place of purchase and date of purchase before replacement nozzle or pump is sent.